Today is Day 1.
Super excited to share that ServiceNow has officially completed the acquisition of Veza.
Today marks a defining moment in our journey, not only for Veza, but for the future of identity as the foundation of the modern agentic enterprise. Identity is no longer just a governance layer; but the control plane to enable modern enterprises to operate, innovate, and scale across the enterprise.
I could not be prouder that Veza is becoming part of ServiceNow, a leading enterprise platform powered by AI, and an organization that shares our ambition to reshape how businesses responsibly embrace the benefits of agentic AI.
Together, we are building the industry’s firstEnterprise Agent Identity Control Plane that integrates seamlessly into the ServiceNow AI Control Tower.
Aligned Values & Shared Vision & Elite Level Execution
ServiceNow’s founder, Fred Luddy, wrote: “There is no better experience than giving someone a piece of technology that lets them do something they never thought they could do.” That philosophy resonates deeply with us at Veza. Founded in 2020, we built the Veza Access Graph to answer the most challenging and unanswered cybersecurity question facing enterprises for years: “Who can take what action on what data?”
Historically, answering that question with confidence and accuracy was impossible. Our insight was that authorization data is the purest form of identity access, putting the principle of least privilege within reach (finally!) We developed a canonical data model – the Veza Access Graph – that allows customers to eliminate any permissions that are risky, unneeded, unused, or non-compliant.
I’m also excited to work for ServiceNow’s CEO Bill McDermott and Amit Zavery (President, CPO, and COO). Since our engagement in 2025, it’s become clear that ServiceNow embodies – fast decision making, operating with highest level of urgency, winning the heart of customers, and one team – all the fundamental pillars of entrepreneurial spirit are in abundance at ServiceNow.
Why Now?
The era of AI agents demands an entirely new approach to enterprise security. The acquisition of Veza is a direct response to that reality. In a world where workflows are increasingly driven by non-human agents, organizations need a control tower that manages identity for both human users and non-human identities (including AI agents) across the full flow of work. ServiceNow is exceptionally well-positioned to be that control tower: with more than 80 [FD1] [SG2] billion workflows in flight today, operating at a scale few enterprise software companies match and with Veza’s industry-first Access Platform[FD3] integrating across the broader ecosystem while delivering one unified view of the enterprise. Together, the result is: comprehensive identity governance, built for the way work actually gets done today.
The timing of this partnership could not be more perfect for the identity industry. As AI becomes further integrated into enterprise workflows, governance is essential. AI without governance introduces significant security and compliance risks, opening the door to disastrous business outcomes. Without clear, enforceable authorization frameworks, AI agents lack the guardrails required to operate responsibly at scale.
Simply put, AI agents without governance are risks, not assets. ServiceNow has been clear about its ambition to be an AI-defining enterprise software company and this level of ambition has been reflected in Veza’s culture since our founding day. We believe in moving fast and iterating with our customers’ feedback at the forefront. For Vezanites, iteration is the path to perfection. We believe in empowering builders to think bigger, encouraging our customers to define our roadmap, even when it takes us into entirely uncharted territory. We’ve never wanted to be boxed into legacy thinking or confined by the limitations of how identity “has always been done” — via siloed directories of users and groups. Now, we will integrate Veza’s identity control plane across ServiceNow’s platform and unlock a massive new market opportunity.
The Critical Importance of Identity Security
As AI agents proliferate across the enterprise, they are expanding the identity surface area much faster – and with more complexity – than traditional security approaches were designed to handle. This evolution is reflected in the broader market. According to Forrester, identity and access management spending is projected to reach approximately $27.5 billion by 2029, as organizations modernize their identity infrastructure to support cloud, SaaS, on-prem, non-human identities, and now AI agents. Identity is no longer a niche discipline or a siloed IT exercise; it is central to enterprise resilience, digital transformation, and agent adoption.
Together with ServiceNow, we can provide deeper visibility and governance of the access and privileges across human, non-human, and AI agent identities.
One Team. Deep Gratitude.
None of this happens in isolation. I’m deeply grateful to my co-founders, Maohua and Rob, whose partnership and determination laid the foundation for everything Veza has become.
- To our Board of Directors and our investors: Thank you for believing in our mission early and supporting us as we built a category-defining company.
- To Vezanites: Your passion, grit, and commitment to customers are what truly built this company.
- To our customers: Thank you for trusting us. Your feedback, guidance, challenges, and partnership shaped our thinking and strengthened our platform. You pushed us to think bigger and move faster. We would not be here without you.
Joining ServiceNow is not the end of our journey. It’s – A New Beginning! It means we can build faster and partner with companies worldwide. Identity security is the key to unlock #AIEra.
